Senior Customer Success Manager

Senior Customer Success Manager driving customer satisfaction and growth.

Job Description

Twilio is seeking a Senior Customer Success Manager to join their Segment team. In this role, the individual will be the central touchpoint for customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales, and support. The Customer Success Manager will manage customer relationships, coordinate internally within Twilio, drive product adoption, and guide customers to fully utilize the ecosystem. Ultimately, the CSM team ensures customers derive value from the platform and renew and grow their relationships with Twilio.Responsibilities include ensuring customer success by driving full value realization of the Segment platform, developing and executing strategic roadmaps, managing customer relationships, cultivating strong relationships with technical and business teams, identifying and expanding opportunities, collaborating with internal teams, building and nurturing stakeholder relationships, partnering with Sales, analyzing portfolios, and staying current with industry trends.

Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Requirements include: