Browse All Jobs

Technical Account Manager 3 - Flex

Technical Account Manager at Twilio, supporting strategic customers.
Twilio
Remote
Colombia
Undisclosed salary
Job Description
Twilio is seeking a Technical Account Manager to partner with top-tier strategic customers in North America during PST working hours. This role involves resolving complex technical problems and providing proactive insights to prevent business-impacting downtime. The Technical Account Manager will collaborate with internal teams and customer developers to address issues and improve support processes.

Role involves:
  • Addressing customer issues using technical and diplomatic skills.
  • Providing proactive insights and guidance to prevent high-impact situations.
  • Collaborating with developers, architects, and support personnel to resolve complex problems.
  • Reporting trends and patterns to improve support processes.

Requirements:
  • 5+ years of relevant experience.
  • Good knowledge of RESTful technology and APIs.
  • Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript.
  • Skilled in troubleshooting network connectivity issues.
  • High competency in communicating complex technical issues.
  • Advanced time management skills and ability to work under pressure.
  • Experience in managing dedicated customer accounts.
  • Development experience in a scripting language (REACT, Node.js, Javascript, Python).

What Twilio offers:
  • Competitive pay.
  • Generous time off.
  • Healthcare.
  • Retirement savings program.
Apply Manually

Twilio

All Jobs at Twilio (113)