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Job Description
Reddit is seeking a Senior Technical Support Engineer to join their Operations & Support team. This role will be based in the San Francisco office and will support the Central and West regions of the United States, as well as some Asia Pacific regions. The Senior Technical Support Engineer will be responsible for providing technical support to Reddit employees worldwide, troubleshooting hardware and software issues, and maintaining user accounts and system security. They will work closely with other teams to coordinate work, handle ticket escalations, and resolve issues. Reddit is looking for someone with excellent Mac troubleshooting skills, a passion for customer service, and experience mentoring others.
Role Involves:
- Troubleshooting hardware and applications
- Providing technical support and problem-solving
- Maintaining user accounts, passwords, data integrity, system access & security within policy
- Managing relationships with local vendors, subcontractors and 3rd party providers
- Assisting with inventory management to support operations
- Independently driving multiple end user operations projects and deliverables for the team
- Participating in evaluating, recruiting, hiring, and mentoring team members
Requirements:
- 6-8 years experience in IT Operations or IT Support in a professional environment
- 2+ years of mentorship experience to junior team members
- Experience leading support ticket management and tracking
- Strong customer service, problem-solving and teamwork abilities
- Google Workspace for enterprise experience
- Knowledge of audio/video conferencing solutions and support
- Experience with Information Technology and Security best practices
- Excellent oral and written communication skills and customer service
- Experience communicating with vendors to manage expectations and relationships
- Ability to plan, drive, and support multiple, concurrent projects and initiatives
- Ability to participate in an on-call rotation that includes after hours and weekend support
Reddit offers:
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k Match
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Reddit Global Days off
- Generous paid Parental Leave
- Paid Volunteer time off
Reddit is a community-driven platform fostering open and authentic conversations across diverse interests. It operates as a vast network of communities where users actively participate by submitting, voting, and commenting on topics. With a substantial base of daily active users and a multitude of active communities, Reddit serves as a significant source of information and a hub for online engagement.
All Jobs at Reddit (123)