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Senior Complaints Analyst

Senior Complaints Analyst at Tide, Bulgaria. Resolve complaints, identify issues.
Careers at Tide
Remote
Hybrid
On-Site
Bulgaria
Undisclosed salary
Job Description

Tide is seeking a Senior Complaints Analyst to join their team in Bulgaria. Tide is a business management platform designed to save small businesses time and money, providing business accounts and connected administrative solutions. The Senior Complaints Analyst will be responsible for managing complaints from start to finish, investigating issues, and communicating with complainants to find resolutions.

The role involves:

  • Taking ownership of complaints and logging them on the management system.
  • Investigating complaints to identify the root cause.
  • Communicating with complainants via email or phone.
  • Collaborating with departments to identify systemic issues and develop solutions.
  • Maintaining productivity while ensuring high-quality complaint resolution.
  • Understanding regulatory bodies like the Financial Ombudsman Service.

Tide is looking for someone who has:

  • Excellent spoken and written English skills.
  • Proficiency in industry tools like GSuite, Slack, and Jira.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm under pressure.
  • Passion for problem-solving.
  • Attention to detail.
  • Experience in customer service within the finance industry.
  • Analytical and problem-solving skills.
  • Ability to build cross-business relationships.

Tide offers:

  • 25 days paid annual leave.
  • 3 paid days off for volunteering or L&D activities.
  • Extended maternity and paternity leave.
  • Personal L&D budget.
  • Additional health & dental insurance.
  • Mental wellbeing platform.
  • Fully covered Multisports card.
  • Food vouchers.
  • Snacks, light food, drinks in the office.
  • WFH equipment allowance.
  • Flexible working from home.
  • Sabbatical Leave.
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Careers at Tide

Tide is a business management platform dedicated to saving small businesses time and money. It provides business accounts, banking services, and connected administrative solutions, like invoicing and accounting. Serving over 1 million small businesses globally across the UK, India, and Germany, Tide employs over 2,000 people across multiple international offices. Committed to empowering small businesses, Tide focuses on rapid growth, market expansion, and innovation. The company fosters a diverse and inclusive environment, valuing different backgrounds and perspectives to build effective solutions for its members.

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