Senior Retention Associate

Job Description

Tide is seeking a Senior Retention Associate to join their Member Success Team in Bulgaria. The Member Success Team engages with existing customers to help them save time and money by utilizing Tide's products and services. The Senior Retention Associate will play a crucial role in retaining members and promoting relevant products and services.

The role involves contacting members, building rapport, understanding their businesses, and retaining them on relevant products or services. The associate will work cross-functionally with other departments to understand upcoming product launches and pitch them to members. They will also participate in testing new leads/scripts and work on ad hoc tasks and projects supporting other business areas.

Responsibilities:

• Contact members currently using our products
• Build rapport with them, understand their businesses
• Retain them on relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches
• Pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad hocs tasks and work on projects that support other business areas

Requirements:

• Previous financial services telesales experience and success working towards a revenue target
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• An excellent telephone manner and objection handling skills
• Excellent verbal, written and interpersonal communication skills in English
• Confident, outgoing and enthusiastic nature
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC
• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets
• Experience with data analytics tools

What Tide Offers:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave