Security Platform Specialist

Job Description

ConnectWise is seeking a Security Platform Specialist to provide initial support and manage the ticket queue, ensuring timely resolution of support requests. The Security Platform Specialist will work with cross-functional teams to support partners using ConnectWise security platforms. This role requires a high attention to detail and the ability to troubleshoot issues within the ConnectWise security platforms and supported third-party integrations. ConnectWise is an industry and Global leading software company.

• Providing support to cross-functional teams
• Researching, analyzing, and documenting findings
• Monitoring and managing inbound support requests
• Troubleshooting issues within the ConnectWise security platforms
• Assisting with building reports, rules/event notifications

• Ability to work independently
• Practical knowledge of the work area
• Adaptability to new technology/processes
• Strong customer service, analytical, and communication skills
• Knowledge of MDR and SIEM solutions
• Knowledge of cybersecurity controls and frameworks (CIS, NIST CSF)
• Bachelor’s degree or equivalent experience
• 3 years of relevant experience

• Hybrid working conditions