Customer Success Manager

The company is looking for a Customer Success Manager. The Customer Success Leader will manage entire customer journey. They will oversee customer onboarding. They will ensure success throughout their lifecycle. The ideal candidate will possess strategic leadership capabilities and hands-on expertise in customer success. They will be able to effectively manage and guide a team of Enterprise Support Managers while contributing to the customer success efforts.

Role involves:

• Leading the customer onboarding process.
• Developing and implementing strategies to accelerate time-to-value for customers.
• Monitoring customer health metrics.
• Providing hands-on customer support.
• Analyzing customer success data.

Requirements:

• 4+ years in customer success, account management, or a related field, with at least 3 years in a leadership role managing a team.
• Strong leadership and people management skills, with a focus on process management.
• Proven experience in customer onboarding, support, and success strategies, particularly in the SaaS or tech industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization.
• Strong problem-solving abilities and a customer-first mindset.
• Hands-on experience working with enterprise clients and resolving complex issues.

Role offers:

• Leading, mentoring, and developing a team.
• Collaborating with Sales, Product, and Marketing teams.