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Lead - People Experience

Lead People Experience role at PhonePe in Bengaluru.
PhonePe
On-Site
India
Undisclosed salary
Job Description
PhonePe Group is seeking a Lead - People Experience to manage employee and contract workforce lifecycle. This role ensures a smooth, compliant, and positive experience for over 10,000 full-time employees and 20,000 contract workers. The Lead will manage onboarding, background verification (BGV), employee data management, HR compliance and audits, and contract workforce management. This individual will focus on operational efficiency, adherence to regulatory requirements, and manage a team of 8-10 people.

Role involves:
  • Executing and refining onboarding and offboarding processes.
  • Maintaining accurate documentation and records.
  • Monitoring and enhancing HR ticketing processes.
  • Managing HR Operations for overseas employees.
  • Managing the daily execution of the BGV process.
  • Overseeing the maintenance of employee and contract worker records.
  • Ensuring compliance with labor laws and regulations.
  • Overseeing the onboarding and offboarding of contract workers.
  • Ensuring standardization of vendor processes.
  • Managing and supervising a team of 8-10 HR professionals.

Requirements:
  • MBA with 8-10 years of experience in HR operations.
  • Significant experience in employee lifecycle management, compliance, and contract workforce management.
  • Proven experience managing HR operations in a fast-paced environment.
  • Strong understanding of Indian labor laws and regulations.
  • Excellent knowledge of HRIS systems and data management.
  • Proven ability to execute HR policies and procedures.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent organizational and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Experience managing large contract workforces.

PhonePe offers:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Onsite Medical Center
  • Emergency Support System
  • Maternity Benefit
  • Paternity Benefit Program
  • Adoption Assistance Program
  • Day-care Support Program
  • Relocation benefits
  • Transfer Support Policy
  • Travel Policy
  • Employee PF Contribution
  • Flexible PF Contribution
  • Gratuity
  • NPS
  • Leave Encashment
  • Higher Education Assistance
  • Car Lease
  • Salary Advance Policy
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