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Job Description
PhonePe Group is seeking an AM - Product Operations to enhance customer experience for its lending products. The candidate will own the end-to-end customer journey, identify areas for improvement, and collaborate with stakeholders across various departments. They will partner with the product team to refine the merchant lending journey on the PhonePe for Business app, ensuring a smooth digital experience. The role involves identifying pain points, building intuitive support systems, and optimizing costs.
Responsibilities:
- Own end to end experience for customer journey interactions
- Own the Sales charter from a Product Operations standpoint
- Partner with Product team on ironing out the product journey for Merchant Lending
- Identify potential pain points for the users while accessing merchant loan products
- Partner with Business team on identifying opportunities to upsell and cross-sell different products
Requirements:
- MBA/Post-Graduate from Tier 1/2 campuses with 3+ years of experience
- Strong stakeholder management and influencing skills
- Excellent data analytical skills
- High degree of customer centricity
- Excellent interpersonal and communication skills
PhonePe offers:
- Insurance Benefits
- Wellness Program
- Parental Support
- Mobility Benefits
- Retirement Benefits
- Other Benefits
