Underwriting Support Team Leader

Jencap is seeking a Team Leader for Underwriting Support to join their team in Phoenix, AZ. This role will provide leadership and direction to the Underwriting Support team, ensuring seamless policy issuance, compliance support, and operational efficiency. The Team Leader will also focus on platform support, acting as a liaison between underwriting teams and internal IT, managing system solutions, and supporting cross-functional projects. Additionally, the Team Leader will ensure compliance with state and provincial regulations and contribute to underwriting system improvements.

Responsibilities include:

• New & Renewal account support
• Act as primary liaison for the policy issuance system
• Assist with new agency appointment process
• Assist with compliance issues
• Manage rate filings and compliance updates
• Oversee and track compliance with underwriting guidelines
• Maintain the integrity of the policy issuance system
• Lead and contribute to special projects
• Act as the primary liaison between underwriting, IT, and business vendors
• Act as the liaison for ReSource Pro
• Support in preparing communications and processes for the underwriters
• Review, approve, and contribute to Scope of Work (SOW) documents
• Manage the Risk Control Inspection process
• Ensure thorough testing and successful implementation of system enhancements
• Monitor and enforce adherence to state and provincial licensing requirements
• Supervise and mentor the Underwriting Support Team
• Provide system sign-on information for new employees across multiple platforms
• Act as the liaison for Liberty/Safeco Now communications and processes
• Act as ODEN admin
• Actively participate in weekly Underwriting Team meetings
• Maintain high internal service standards and proactively identify opportunities for process or system improvements
• Other duties as assigned

Requirements:

• Minimum of four (4) years in commercial underwriting, insurance operations, or project management, with experience in policy issuance systems.
• High school diploma required; college degree preferred in business, insurance, or a related field.
• Property-Casualty experience preferred
• Surplus lines experience preferred
• Certification in Project Management and/or Business Analysis preferred
• Familiarity with state and provincial compliance requirements for insurance products and licensing.
• Technical insurance training (CPCU, IIA, CISR, CIC, AU) is a plus
• Arizona State Insurance License may be required, or willingness to obtain.

Jencap offers:

• Comprehensive health care coverage
• A 401k plan
• Tuition reimbursement