Specjalista/Specjalistka ds. windykacji i reklamacji

Job Description

A financial institution in Gdańsk is seeking a detail-oriented and analytical Specialist for debt collection and complaints. This role involves managing cases in court, restructuring, and debt sales, collaborating with debt collection partners, and developing debt collection strategies. The Specialist will also handle bank client requests for debt restructuring, address client complaints, and maintain high-quality service while processing complaints promptly. They will respond to inquiries from law enforcement and judicial authorities and prepare legal documents.

Responsibilities include:

• Managing cases in court, restructuring, and debt sales
• Collaborating with debt collection partners
• Developing debt collection strategies
• Handling bank client requests for debt restructuring
• Addressing client complaints
• Responding to inquiries from law enforcement and judicial authorities
• Preparing legal documents

Requirements include:

• Higher education or student status, preferably in administration, law, banking, or related fields
• Professional experience in the financial services sector, specifically in handling complaints and debt collection
• Knowledge of legal regulations, particularly in the area of claims recovery and complaint handling
• Familiarity with MS Office suite programs
• Independence, accuracy, analytical thinking skills, and communication skills

The company offers:

• Stable employment contract
• Private medical care
• Subsidized sports activities
• Startup work culture
• Friendly, supportive team environment