Danish speaking - Customer Service (inc relocation to Malta)

Job Description

Betsson Group, a leading online gambling company, is seeking a Danish-speaking Customer Service Representative to join their team in Malta. This role is crucial in providing the best customer experience and supporting the company's goal of excellence. The position offers a hybrid work model, allowing employees to work three days in the office and two days from home.Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.Role Involves:

• Providing customer support in Danish and English via email, chat, and phone.
• Delivering accurate and timely resolutions to customer inquiries.
• Collaborating with team members to create a seamless customer experience.
• Adhering to company policies and guidelines for player safety and responsible gaming.

Requirements:

• Verbal and written communication skills in Danish and English.
• Strong knowledge of Microsoft Office.
• Background in customer service (face-to-face, online, or phone).
• Multi-tasking and time management abilities.

What Betsson Offers:

• Lunch provided on-site from Monday to Friday.
• Wellbeing allowance per year.
• Work from home allowance.
• Hybrid work model.
• Two weeks of remote work (abroad).
• Enhanced leave of absence policies.
• Milestone birthday celebrations.
• Private Health Insurance.
• Temporary Total Disability & Personal Accident Insurances.
• Life & Corporate Travel Insurance.
• Discounts with local companies in Malta.
• Optional Pension Plan.
• Relocation Package (flights, 4 weeks of free accommodation, cash bonus).