Operations Director

Job Description

Flagstone is seeking an experienced Operations Director to provide leadership and strategic direction to its onboarding and client services teams. The Operations Director will drive operational excellence by establishing and ensuring the achievement of company OKRs. They will collaborate with cross-functional teams to refine processes, implement technology, and elevate the client experience. The ideal candidate will have a strong track record of leadership within the financial services industry and a client-first mindset.Role involves:

• Driving operational excellence
• Providing leadership to onboarding and client services teams
• Collaborating with cross-functional teams
• Developing and maintaining a client-centric approach
• Monitoring performance metrics and spearheading improvement initiatives
• Advising the COO on strategic planning

Requirements:

• Strong leadership track record in financial services
• In-depth knowledge of onboarding and client service operations
• Client-first mindset
• Proven track record of transformational change
• Passion for leveraging technology
• Exceptional communication and interpersonal skills
• Strategic thinking and problem-solving abilities
• Results-oriented approach
• Commitment to fostering a culture of learning and development

Flagstone offers:

• Hybrid working (at least 2 days a week in the London office)
• Competitive bonus scheme
• Flexible benefits budget
• Salary sacrifice options
• Around the World scheme (3 months work from anywhere)
• Mental wellbeing support
• Learning and development budget (£1,000)
• Private health care
• Medical cash plan
• Life insurance and Income Protection
• Matched pension contributions up to 5%
• 25 days holiday plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave