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Account Manager

Account Manager for AXS Germany, building client portfolios and ensuring ticketing solutions.
AXS
Hybrid
On-Site
Germany
Undisclosed salary
Job Description
AXS Germany, a subsidiary of AEG, is seeking an Account Manager to join their team in Hamburg. This role involves building client portfolios and ensuring the successful delivery of ticketing solutions. The Account Manager will work closely with clients to understand their needs and provide expert guidance on utilizing AXS products. They will also collaborate with internal teams to translate business needs into deliverable solutions.

Responsibilities include:
  • Ensuring client satisfaction and contract renewals
  • Delivering ticketing services according to client requirements
  • Growing the number and yield of annual tickets sold per client
  • Monitoring company performance against service level agreements
  • Reporting client health metrics and addressing issues promptly
  • Conducting monthly and quarterly business reviews with clients
  • Generating new leads and recommendations for business development
  • Maintaining expertise in AXS products and market trends
  • Identifying client requirements and implementing solutions
  • Advising and educating clients on AXS products
  • Collaborating with AXS colleagues in Europe and the US

Requirements include:
  • Experience in a client-facing role with a track record of managing client relationships
  • Effective communication and presentation skills
  • Ability to manage multiple projects with attention to detail
  • Willingness to travel to meet with clients (approx. 2 days/week)
  • Proactive and independent work style
  • Excellent interpersonal skills
  • Resilience, curiosity, and a willingness to learn
  • Fluency in German and English

AXS offers:
  • Opportunity to work with a leading ticketing company
  • Collaborative and passionate team environment
  • Chance to make a significant impact on the fan experience
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AXS

AXS, a subsidiary of AEG, is a leading ticketing platform connecting fans with live entertainment. Since 2011, AXS has been dedicated to improving fan experiences by providing innovative solutions for discovering events, securing tickets, and enjoying live performances. The company sells millions of tickets annually for concerts, festivals, sports, and theater events at iconic venues worldwide. AXS collaborates with over 500 premier venues, sports teams, and event organizers across multiple continents.

All Jobs at AXS (33)