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Client Service Specialist

Client Service Specialist at AXS Japan, Tokyo. Ticket sales support.
AXS
On-Site
Japan
Undisclosed salary
Job Description
AXS Japan GK, a subsidiary of AEG, is seeking a Client Service Specialist to join their expanding operations in Tokyo. This role is ideal for individuals looking to develop their skills and take on more responsibilities over time. The Client Service Specialist will play an integral role in supporting the company's growing global footprint.

Responsibilities:
  • Configure and verify systems for ticket sales
  • Test system behavior
  • Monitor systems during event days (occasional on-site work may be required)
  • Serve as the primary point of contact for client inquiries, including weekends and holidays (shift work)
  • Respond to client inquiries and system requests, providing accurate and timely solutions
  • Handle settlement process, including detailed statements, estimates, and invoices
  • Participate in client meetings and discussions
  • Address and resolve customer inquiries promptly
  • Complete tasks as assigned by the company or supervisor.

Requirements:
  • Comfortable using PCs (Word, Excel, Outlook, etc.) and good at data entry
  • Willing to travel for business
  • Good at working with a team and communicating
  • Enjoy helping others and being appreciated
  • Self-motivated, eager to learn, and take initiative
  • Japanese language proficiency at N1 level
  • Advantage for those who can speak English in daily conversations
  • Passionate about live entertainment and sports

What AXS Japan Offers:
  • The opportunity to play an integral role in expanding their global footprint
  • Opportunities for learning and leveling up through training and education reimbursement.
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AXS

AXS, a subsidiary of AEG, is a leading ticketing platform connecting fans with live entertainment. Since 2011, AXS has been dedicated to improving fan experiences by providing innovative solutions for discovering events, securing tickets, and enjoying live performances. The company sells millions of tickets annually for concerts, festivals, sports, and theater events at iconic venues worldwide. AXS collaborates with over 500 premier venues, sports teams, and event organizers across multiple continents.

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