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Job Description
EBANX is seeking a Senior Technical Pre-Sales Engineer to design technical solutions for prospects and assist the commercial team. This role involves being the face of EBANX Solution alongside the Commercial Owner, from the beginning of a commercial pipeline.
The role involves:
- Working closely with the Commercial Team to understand complex merchants’ needs and define the best technical solution to solve them
- Leading technical calls with different audiences: presenting EBANX solutions and/or exploratory discovery meetings to understand the customer's business case
- Working with Internal Teams (Product, Regulatory, Finance, Devs) to design and validate the merchant business case and needs, always seeking the best solution
- Prioritizes, communicates, and mitigates issues and risks with internal and external stakeholders promptly and clearly
- Preparing a high-quality documented solution proposal that is going to be delivered to the merchant and used by EBANX Internal Teams as a guide to the Implementation Project
- Reporting to internal stakeholders weekly on the progress of all of your work with the merchants
- Communicating clearly with the integration team to handover the project so that it leaves no room for misunderstandings and guarantees a frictionless merchant experience.
Requirements:
- Technical background, with a focus on Web-based/cloud applications, and API communication
- Payment industry background
- Ability to coordinate effectively with people across geographically diverse cultures
- Merchant-facing skills, effective interpersonal relationships, and demonstrating professional and technical credibility
- English proficiency
- A strong Team Player, helping to develop the Pre Sales Engineer Team alongside the EBANX Growth
- Spanish is a plus
- Bachelor's Degree, or equivalent in a tech area
EBANX offers:
- Spanish, English, and Portuguese classes
- Meal Allowance
- Transportation voucher (if needed)
- WAVES - Program of goals and results (variable compensation)
- EBANX Play - Wellness (Gympass, e-Sports, SESC )
- EBANX Education: financial support for undergraduate, graduate, and MBA programs
- EBANX Skills: budget for workshops and courses
- EBANX Flexible: Birthday Day Off; Semi-flexible hours (8 hours a day - Monday to Friday)
- EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women
- EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers
- Life Insurance: Life Insurance 100% paid by EBANX
- Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!
