Customer support a relationship manager pre poľské marketplaces

Job Description

Berlin Brands Group is seeking a Customer Support and Relationship Manager to handle Polish marketplaces. The role involves ensuring customer satisfaction for electronic-star / klarstein products sold through Polish online marketplaces. The candidate will be responsible for addressing customer inquiries, managing complaints and returns, and proactively addressing negative reviews.

The role involves:

• Managing customer satisfaction on Polish online marketplaces.
• Responding to customer inquiries and issues.
• Managing complaints and returns.
• Contacting seller support and account managers.
• Recording cases in reporting.
• Participating in team meetings.

Requirements:

• Organizational skills.
• Communication skills (written and verbal).
• Customer orientation.
• Problem-solving skills.
• Proactivity.
• Analytical thinking (advantage).

Berlin Brands Group offers:

• Teambuilding events.
• Snack bar.
• Employee discount (30%).
• Multisport card.
• Bonuses for special occasions.
• Sick days.
• Study and improvement opportunities.
• English/German/Slovak courses.
• Bike storage and chill zone.