Partner Services Manager

Job Description

Intercom, the AI Customer Service company, is seeking a Partner Services Manager to drive partner success through world-class enablement. In this role, the individual will be the expert on how partners deliver services and onboard customers using Intercom's methodology and platform. The Partner Services Manager will design and launch a partner enablement program, equipping partners with the knowledge, tools, and best practices needed to implement Intercom and drive customer success.

This role involves simplifying complex technical topics, guiding partners through onboarding and implementation, and acting as a liaison between partners and Intercom's technical teams. The role may expand to include broader program management and partner performance tracking.

Responsibilities:

• Designing and delivering a tailored partner enablement program.
• Serving as the subject matter expert on Intercom's Professional Services methodology.
• Translating complex technical concepts into actionable guidance.
• Staying aligned with Product and R&D teams on product roadmap developments.
• Acting as a liaison between partners and internal technical teams.
• Providing ongoing enablement to ensure partner success.
• Collaborating cross-functionally with various teams.
• Gathering and sharing partner feedback.

Requirements:

• 5+ years of professional experience, with 3+ years in Partner Enablement, Professional Services, or a Technical Implementation/Support role
• Strong technical aptitude
• Excellent communication and presentation skills
• Genuine interest in the work and a positive attitude
• Passion for learning, technology, and problem-solving
• Comfortable working with customers and consultants via video calls
• Adaptability to change
• Demonstrate the Intercom Values

Benefits:

• Competitive salary and equity
• Lunch every weekday, plus snacks and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, health and dental insurance
• Flexible paid time off policy
• Paid maternity and paternity leave
• Cycle-to-Work Scheme