Release Manager II

Job Description

LivePerson is seeking a Release Manager II to manage the end-to-end release lifecycle for its software applications and services. The Release Manager will collaborate with cross-functional teams to ensure timely and quality deployments, improve processes, and minimize risks. The ideal candidate will possess a strong technical background, problem-solving abilities, and excellent communication skills to deliver reliable, customer-focused releases that align with business goals and minimize disruptions across environments.Role involves:

• Developing and managing detailed release plans, schedules, and timelines.
• Coordinating with cross-functional teams (Customer Care, Engineering, and QA) for seamless execution.
• Identifying risks, dependencies, and challenges early, and implementing mitigation strategies.
• Defining and maintaining best practices for release management, including automation and process improvements.
• Ensuring compliance with organizational standards throughout the release lifecycle.
• Serving as the focal point for all release-related communications.
• Providing regular updates on release status, risks, and post-release performance to stakeholders.
• Collaborating with QA to ensure thorough testing, manage escaping bugs resolution and oversee final validations.
• Managing deployment processes to ensure minimal downtime and customer impact.
• Facilitating post-release validation, gathering stakeholder feedback, and conduct retrospectives for continuous improvement.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4-5 years experience in project management, release management or related roles.
• Strong understanding of software development lifecycle (SDLC), CI/CD pipelines, and Agile methodologies.
• Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders.
• Proficiency in management tools such as ServiceNow, Jira, Smartsheet, Monday.
• Excellent analytical, problem-solving, coordination, and teamwork skills.

Role offers:

• Medical, dental, and vision health benefits.
• 28 vacation days.
• Generous tuition reimbursement and access to internal professional development resources.
• Food Vouchers.