Tech Program Manager II

Job Description

LivePerson, a global leader in enterprise conversations, is seeking a Tech Program Manager II to join their team in Sofia, Bulgaria. This role involves driving large-scale strategic initiatives across LivePerson’s Global Product and Technology Unit. The Tech Program Manager will be at the forefront of transforming how products are developed, ensuring adherence to a structured journey across functionality, stability, security, operational excellence, and GTM readiness. They will collaborate with senior management, product managers, engineers, and cross-functional teams, fostering accountability and alignment in execution.Role involves:

• Leading and managing the execution of large-scale strategic initiatives.
• Developing and implementing scalable program frameworks.
• Driving alignment across senior leadership and product teams.
• Monitoring and tracking program success using key metrics.
• Identifying and mitigating risks and dependencies.
• Championing process improvements.
• Communicating program updates to executive leadership.
• Fostering a culture of accountability.
• Working with remote, globally distributed teams.

Requirements:

• 7+ years of experience in technical program management.
• Expertise in driving complex, multi-year programs.
• Strong understanding of software development processes and product lifecycle management.
• Experience aligning product, engineering, and GTM teams.
• Ability to analyze trade-offs and drive decision-making.
• Strong communication and stakeholder management skills.
• A data-driven approach to measuring impact.
• Experience managing projects across distributed teams.
• Familiarity with Agile, SAFe, or similar methodologies.
• A proactive, problem-solving mindset.

Role offers:

• Health benefits (medical, dental, and vision).
• Food vouchers.
• Multisport card.
• 28 vacation days.
• 5 Care days.
• Access to internal professional development resources.
• New Macbook.