カスタマーサービストレーニングマネージャー(韓国語)

Experienced Customer Service Training Manager for HoYoverse in Japan.

Job Description

HoYoverse is seeking a highly experienced Customer Service Training Manager to join their team in Japan. This role is crucial for planning, designing, and implementing high-quality customer service training programs aimed at enhancing the team's service levels and customer satisfaction.This role involves:

Creating and implementing comprehensive customer service training programs aligned with company goals and industry best practices.
Designing training materials for various levels and training new employees to improve their expertise and communication skills.
Collaborating with other departments to enhance the customer service team's understanding of company products, services, and policies.
Continuously updating training content to adapt to changes in the gaming industry and corporate needs.
Tracking post-training quality, evaluating training effectiveness, and optimizing team training content and instruction methods based on participant feedback.
Utilizing excellent language skills, including clear and effective expression, communication, logical thinking, and speech skills, to enhance the impact and effectiveness of training.

Requirements: