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IT Support Technician

IT Support Technician at Axon in Ho Chi Minh City.
Axon
On-Site
Vietnam
Undisclosed salary
Job Description
Axon is seeking an IT Support Technician to join their team in Ho Chi Minh City. Axon is on a mission to Protect Life and is looking for someone to provide first-line IT support and be an enabler for the company.

Role Involves:
  • Providing first-line IT support, troubleshooting hardware, software, and network issues.
  • Resolving connectivity problems, including Wi-Fi, VPN, and LAN.
  • Installing, configuring, and maintaining OS, applications, and IT peripherals.
  • Managing user accounts and access controls (Active Directory, Office 365, etc.).
  • Documenting technical solutions and maintaining a knowledge base.
  • Training users on IT tools and best practices.
  • Maintaining IT inventory and collaborating on IT projects.
  • Escalating complex issues to higher-tier support or vendors.
  • Supporting company meetings and conference rooms.
  • Handling user onboarding and offboarding processes.

Requirements:
  • 3+ years in a customer-facing IT support role with a strong service mindset.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong written/verbal communication and customer engagement skills.
  • Experience supporting Mac, Windows, and Linux environments.
  • Familiarity with Zoom, Teams, Slack, and other collaboration tools.

Role Offers:
  • Medical and Dental Insurance
  • Vision Insurance
  • Robust Paid Time Off policy
  • Bonuses
  • Lunch allowance
  • Cell phone stipend
  • Free LinkedIn Learning account
  • Access to 24/7 online emotional and mental support
  • Gym membership
  • Free parking
  • Stocked fridges and pantries - free coffee, cold beverages, snacks
  • Annual Company Outing Trip
  • Monthly team social activities
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Axon

Axon is a technology company dedicated to protecting life through its ecosystem of devices and cloud software solutions. The company focuses on addressing critical safety and justice issues by providing technical hardware and software support. Axon delivers solutions related to video management systems, IP cameras, and Linux networking tools. They are committed to innovation, constant growth, and making a positive impact on the communities they serve.

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