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Job Description
Axon is seeking an RMA Returns Processing Associate to join their team in Dietzenbach, Germany. This role is crucial for delivering world-class customer service by efficiently managing inbound returns and ensuring accurate order completion. The ideal candidate will leverage strong analytical skills, exceptional organization, and clear communication to enhance the customer experience and operational efficiency.
The Role Involves:
- Building and maintaining subject matter expertise of Axon processes and solutions.
- Providing accurate, valid, and complete information using the right processes and tools.
- Meeting personal and team performance targets around phone and case metrics.
- Sending process or performance improvement suggestions to the Support Manager.
- Functioning as the administrative representative to Global Returns.
- Working alongside the operations team on the inbound process.
Requirements:
- High school diploma or equivalent; college degree preferred.
- 1 to 2 years of proven warehouse experience.
- Excellent interpersonal skills.
- Proficiency with Microsoft Office.
- Ability to perform assigned tasks and projects quickly, accurately, and expertly.
- Must hold an EU passport.
Axon offers:
- Competitive salary
- Paid parental leave for all
- Emotional & Mental Wellness support
- Learning & Development programs
Axon
Axon is a technology company dedicated to the mission of protecting life through its ecosystem of devices and cloud software. The company develops and delivers solutions for public safety, focusing on hardware, software, and AI/ML technologies. Committed to innovation and driven by a desire to create a safer future, Axon emphasizes collaboration, diverse perspectives, and making a positive impact on the communities it serves. The company operates in a dynamic environment, striving for continuous improvement.
All Jobs at Axon (417)