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Job Description
Axon is seeking a Technical Program Manager to lead the delivery of complex, enterprise-grade SaaS solutions. This role is crucial for aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing product impact. The Technical Program Manager will report to the Director of Program Management.
Role involves:
- Leading complex, enterprise SaaS product deployments.
- Managing multiple medium to large-sized projects.
- Collaborating with product and engineering teams.
- Engaging with customer, sales, product, and software services leaders.
- Overseeing program-level change management activities.
- Developing comprehensive documentation.
- Facilitating project team members and stakeholders.
- Identifying project risks and developing mitigation strategies.
- Delivering foundational training to customers.
- Mentoring junior project managers.
Requirements:
- Bachelor’s Degree in Business, Information Systems, Technical Engineering, or equivalent experience.
- PMP certification is highly preferred.
- 5+ years of experience leading complex programs in a SaaS environment.
- Proven experience delivering large-scale enterprise software deployments.
- Strong proficiency in technical project management tools.
- Ability to manage multiple simultaneous projects.
- Expertise in guiding internal and client teams through ambiguity.
- Exceptional communication, organization, and interpersonal skills.
- Experience identifying process improvements.
- Must pass a Criminal Justice Information Services (CJIS) background check.
Role offers:
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
