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Job Description
Axon is seeking a Field Support Engineer to be the primary technical liaison for key customers, fostering long-term strategic partnerships. This role involves providing technical expertise, project management, and customer advocacy to ensure stakeholders achieve their operational goals using Axon’s products. The Field Support Engineer will collaborate with cross-functional teams, offering insights into customer needs and challenges, and influencing internal product roadmaps.
Role involves:
- Achieving expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system.
- Participating in operational and technical meetings.
- Monitoring support tickets and providing technical troubleshooting.
- Communicating customer feedback across Axon teams.
- Facilitating training and knowledge transfer for customer integrations.
- Maintaining knowledge of the customer’s technical landscape.
- Developing and enhancing technical documentation.
Requirements:
- Canadian Citizenship (required for working with sensitive government data; must pass security clearance).
- 5+ years of IT experience in a support or deployment role.
- Experience working with law enforcement and/or government entities.
- Robust IT background, with expertise in software image creation, networking, Microsoft systems, API integrations, and SAAS applications.
- Analytical, strategic, and creative problem-solving skills.
- Exemplary written and verbal communication skills.
- Highly detail-oriented with proficient organizational and time management skills.
Role offers:
- Opportunity to work remotely within Canada.
- Chance to contribute to Axon’s mission of protecting life.
- Involvement in ensuring Axon’s solutions align with key customer requirements.
- Travel expectations of approximately 30% domestic within Canada.
