Technical Account Manager

Job Description

Axon is seeking a Technical Account Manager to be the primary point of contact for key customers, fostering long-term strategic partnerships. The Technical Account Manager will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. This role involves collaborating with cross-functional teams to offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects.

• Achieving expertise in Axon technologies.
• Serving as the primary technical liaison between Axon and the customers.
• Participating in operational and technical meetings.
• Building and maintaining an internal Axon network.
• Monitoring support tickets and providing technical troubleshooting.
• Ensuring Service Level Requirements (SLRs) and contractual obligations are met.
• Assisting the Program Manager with requested materials and information.
• Communicating customer feedback across Axon teams.
• Identifying and escalating risks to the Program Manager.
• Interpreting and communicating Axon release notes.
• Supporting monthly invoicing and maintaining Salesforce records.
• Facilitating training and knowledge transfer for customer integrations.
• Assisting in customer security assessments.
• Maintaining knowledge of the customer’s technical landscape.
• Maintaining and administering deployment records.
• Developing and enhancing technical documentation.

Requirements:

• Canadian Citizenship (required for working with sensitive government data; must pass security clearance).
• 5+ years of IT experience in a support or deployment role.
• Experience working with law enforcement and/or government entities.
• Proven track record of managing customer relationships and technical projects successfully.
• Ability to work autonomously to meet objectives with minimal oversight.
• Robust IT background.
• Solid ability to tailor technical discussions to varied audiences.
• Analytical, strategic, and creative problem-solving skills.
• Exemplary written and verbal communication skills.
• Highly detail-oriented with proficient organizational and time management skills.

Axon offers:

• A chance to work for a company with a mission to Protect Life.