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Job Description
Axon is seeking a Manager for its Canadian Professional Services team. This role is pivotal in leading a team of professionals dedicated to the successful implementation and adoption of Axon Enterprise’s product suite. The Manager will ensure the team meets client needs, maximizes technology value, and fosters a culture of excellence.
The role involves:
- Guiding, mentoring, and developing the Service Delivery Team.
- Managing team resources to meet project demands.
- Leading complex, enterprise-grade product deployments.
- Collaborating with business and IT leaders to define project vision and scope.
- Maintaining a deep understanding of Axon products and services.
- Facilitating training for customers and subcontractors.
- Documenting customer feature requests and issues.
- Contributing to the strategic planning of the Service Delivery Team.
Requirements:
- Proven experience in managing teams.
- Experience in Digital Video, Mobile Communications, or SaaS.
- Experience in project management and resource tracking.
- Comfort with basic networking concepts and mobile applications.
- Understanding of the company's solutions and products.
- Ability to work independently with a sense of urgency.
- Ability to implement, drive, and track multiple simultaneous projects.
- Availability to travel (30%) within Canada.
- Bachelor’s degree in Management, Business or Information Technology, Information Systems, or applicable Technical Engineering.
- Relevant professional experience in similar technology projects or programs.
Axon offers:
- A mission to Protect Life.
- A fast-paced, challenging, and meaningful work environment.
- Opportunities to take ownership and drive real change.
- Constant growth and development.
