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Job Description
Axon is seeking a Technical Account Manager to cultivate long-term, strategic partnerships with key customers. This role involves serving as the primary point of contact, offering best practices and technical expertise to help customers achieve their operational goals using Axon's products. The Technical Account Manager will collaborate with cross-functional teams, providing insights into customer needs to influence product roadmaps and projects.
Role Involves:
- Leading business and technical presentations.
- Managing customer expectations and satisfaction.
- Providing tier-2 technical support.
- Improving technical documentation.
- Communicating customer feedback to internal teams.
- Maintaining relationships with other vendors.
Requirements:
- Bachelor’s Degree or equivalent work experience.
- 3+ years of experience working with Major City or Enterprise-level customers.
- Proven track record of successfully managing customer relationships and technical projects.
- Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage.
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
- Unmatched analytical, strategic and creative problem-solving skills.
- Excellent interpersonal skills with strong written and verbal communication.
- Detail oriented with excellent organizational and time management skills.
- Demonstrated ability to deal with change and excel in high-stress situations.
Axon offers:
- Competitive salary and 401k with employer match.
- Discretionary paid time off.
- Paid parental leave for all.
- Medical, Dental, Vision plans.
- Fitness Programs.
- Emotional & Mental Wellness support.
- Learning & Development programs.
