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Job Description
SimpliSafe, a high-tech home security company, is seeking a Site Reliability Engineer to join their growing team in Boston. The company is passionate about protecting homes and fostering a collaborative, innovative culture where employees can grow and make a significant impact.About the RoleThe Site Reliability Engineer will partner cross-functionally across Engineering and other departments to solve customer-related issues. This role requires broad technical skills and effective communication to deliver solutions and drive customer success.Responsibilities- Build tools to maximize customer success related to reliability, telemetry, performance, and scale.
- Manage technical triage of customer, product, and service-related incidents, including on-call duties.
- Perform data and statistical analysis to understand challenging data sets.
- Drive escalated technical issues and collaborate with relevant departments for remediation.
- Maintain a service stability and reliability mindset, focusing on alerting, monitoring, logging, and health checks.
- Close the loop on every case and apply a 5 Whys approach to identify larger issues.
- Deliver short, medium, and long-term solutions individually and as part of a team.
- Communicate technical details with stakeholders to improve products, infrastructure, and services.
- Continuously learn and improve.
- Site Reliability Engineering (SRE) experience and/or Computer Science (or equivalent) Bachelor's degree.
- Scripting, development, and SQL experience.
- Command line and IDE expertise.
- Extremely effective communication skills.
- Proactive, pragmatic, multi-threaded problem solver.
- Ferociously curious, humble, present, learning mindset.
- Cloud technology experience.
- Experience in a HW company is a plus!
- A mission- and values-driven culture and a safe, inclusive environment.
- A comprehensive total rewards package.
- Free SimpliSafe system and professional monitoring.
- Employee Resource Groups (ERGs).
