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Job Description
The Account Operations Manager role at a company in Jakarta is at the forefront of the user journey, ensuring smooth onboarding, appropriate screening, and verification to the highest standards. This role involves overseeing operational workflows, collaborating with compliance, and leading a small team responsible for identity verification, screening alerts, and account activation. The work directly impacts user trust, platform safety, and regulatory readiness.
What this role involves:
- Overseeing the end-to-end onboarding process for individual and business users.
- Supervising the review of ID documents, liveness checks, and other verification inputs.
- Managing operational tasks related to setting up user accounts post-verification.
- Monitoring operational KPIs (e.g., onboarding speed, verification failure rates)
Requirements:
- 4–6 years in account operations, onboarding, or compliance ops—ideally in fintech, digital banking, or Web3.
- Deep understanding of KYC/AML processes and tools (e.g., Sumsub, Onfido, Chainalysis, etc.)
- Strong judgment in risk-related decisions and user eligibility
- Experience working with screening systems and interpreting hit data
- Excellent organizational, communication, and leadership skills
- Familiarity with ticketing systems (e.g., Zendesk, Jira), workflow tools (e.g., Notion, Slack, Asana), and dashboards (e.g., Looker, Tableau).
- Detail-oriented, user-first, and passionate about operational excellence and integrity.
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