Manager, Customer Success

Job Description

Minitab is seeking a Manager, Customer Success to lead the Americas Customer Success team and influence global teams. This role reports to the Sr. Director of Global Customer Success and is responsible for developing and executing core Customer Success functions. The Manager will drive alignment across the post-sale journey, collaborating with cross-functional teams to ensure value-driven engagement, reduce churn, improve customer satisfaction, and increase retention.Role involves:

• Defining and improving the Customer Engagement Lifecycle (CEL).
• Managing key accounts and driving product adoption.
• Leading and developing the Americas-based Customer Success Managers.
• Collaborating with Sales, Marketing, Product, and Engineering teams.
• Managing escalations and ensuring rapid problem resolution.

Requirements:

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Customer Success, Account Management, or related roles.
• 2+ years of leadership experience managing Customer Success teams.
• Experience using CS tools and platforms (e.g., Gainsight, Salesforce, etc.).
• Strong analytical, communication, and project management skills.

Minitab offers:

• Health insurance (medical, dental, and vision) at no cost for full-time employees.
• 401k retirement plan with company match.
• Paid time off (4 weeks annually).
• Tuition assistance for higher education and professional development.
• Hybrid work schedule for eligible positions.