Platform Advisory & Customer Success Manager

Job Description

Mirakl is seeking a Platform Advisory & Customer Success Manager to drive the success of its strategic platforming initiatives across Australia, New Zealand, and Southeast Asia. This role involves leading and developing a team, delivering business cases, and guiding clients in marketplace strategy. The ideal candidate will act as a trusted advisor to senior stakeholders, helping them maximize marketplace performance.Mirakl is a global leader in platform business innovation, empowering enterprises to drive growth and efficiency in their online business.What this role involves:

• Leading, managing, and coaching a team of at least two full-time employees.
• Delivering compelling business cases and presentations to C-level prospects.
• Guiding prospects and clients in deep-diving into marketplace strategy.
• Managing a portfolio of Retail and Direct-to-Consumer customers.
• Building and nurturing relationships with senior stakeholders.
• Establishing commercial action plans to help clients maximize marketplace performance.
• Acting as a subject matter expert on change management initiatives.
• Preparing and presenting Quarterly Business Reviews to executive stakeholders.
• Sharing best practices around seller onboarding, management, and optimization strategies.
• Representing the APAC team at external events.

Mirakl is looking for candidates with:

• Bachelor’s degree required; advanced degree a plus.
• 7+ years of industry experience in consulting, e-commerce, or strategic roles.
• Demonstrated ability to lead, motivate, and develop high-performing teams.
• Strong analytical and creative problem-solving skills.
• Excellent business acumen and communication skills.
• Experience with Direct-to-Consumer eCommerce strategies and marketplace business models.
• Highly organized and proactive attitude.
• Ability to adapt to different corporate environments and cultures.
• Willingness to travel within the APAC region (up to 20-30%).

Mirakl offers:

• Opportunity to lead strategic platforming initiatives.
• Chance to work with C-suite executives and senior stakeholders.
• A role in a hyper-growth company at the heart of digital transformation.