Vice-President, Primary Care Operations

Dialogue is seeking a Vice-President of Primary Care Operations to oversee the delivery and growth of their Primary Care program. Reporting to the Senior Vice-President of Service Operations, the role involves ensuring alignment with quality, member satisfaction, and financial performance targets. The VP will lead both clinical and non-clinical teams, driving operational excellence, supporting program scalability, and fostering collaboration across key corporate functions.

What this role involves:

• Driving operational and financial performance.
• Implementing targeted action plans to address KPIs.
• Designing and leading innovation within the function.
• Managing and structuring a team of 300+ health care professionals.
• Being a key stakeholder to other corporate functions.
• Contributing to the overall business growth and shaping the long term strategy of the Primary Care program.

Requirements:

• 10+ years of experience driving operational excellence.
• Exceptional leadership and people management skills.
• Strong analytical acumen and problem-solving skills.
• Proven success in fast-paced, high-growth organizations.
• A collaborative mindset and experience partnering with cross-functional teams.
• Healthcare industry experience is a strong asset.
• Bilingualism in French and English is essential.

What Dialogue offers:

• Access to the Dialogue app and virtual mental health support.
• Fully funded insurance, health spending account, and dental coverage.
• Fitness reimbursement.
• 4 weeks vacation, 9 wellness days, and 1 volunteer day.
• Hybrid work: 3 days/week in Montreal or Toronto offices.
• Work abroad up to 4 weeks/year.
• Incentive plans, referral bonuses & RRSP matching.
• Learning via Coursera, external training budget & mentorship.
• Optional parental leave top-up.