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Job Description
Vonage is seeking a Customer Support Specialist to deliver exceptional customer experience. The role involves ensuring customer satisfaction by resolving issues quickly and professionally. The ideal candidate will contribute to building the best support team possible.
Role involves:
- Logging, prioritisation and escalation of support issues and requests
- Develop and maintain good working relationships with clients
- Resolution of 1st line support issues and requests via telephone and remote support
- Analysis of Network trace information
- Manage individual workstreams using Salesforce (CRM)
Requirements:
- Excellent communications skills, written and verbal
- Very good English, written and verbal
- A positive outlook with the ability to be flexible and adaptable
- Good interpersonal skills and the ability to deal with users at all levels
- Able to operate to time-sensitive deadlines
- Management of multiple channels of activity
- Able to apply good judgement to diagnose the level of customer need
- A positive, confident and client-centric approach to work
- Experience within 1st line support (preferable Telecoms)
- Good working knowledge of Browsers, Microsoft Word and Excel
Vonage offers:
- Attractive salary depending on your skills and experience
- Work in a young, international team in our new office in Wrocław or remotely
- Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor
