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Job Description
Aisera is hiring an IT Administrator to join their global IT team. This role will provide IT support for employees based in India and Europe, ensuring smooth operation of infrastructure, systems, and end-user technology. This position combines IT infrastructure management, network and security operations, help desk support, and IT asset management responsibilities. The role requires communication skills, technical expertise, and a customer-first approach.
Responsibilities:
- Manage and maintain the organization's IT infrastructure.
- Monitor system performance and implement solutions.
- Manage user accounts and access rights.
- Configure, maintain, and troubleshoot network devices.
- Implement and enforce security measures.
- Provide technical support and assistance to staff members.
- Install, configure, and upgrade software and hardware components.
- Coordinate the procurement of IT equipment, software licenses, and services.
- Maintain an inventory of hardware and software assets.
Requirements:
- 3+ years of experience as an IT Administrator or in a similar IT support role.
- Fluency in English (speaking and writing).
- Strong knowledge of IT systems, infrastructure, networking, and security concepts.
- Experience managing and troubleshooting Windows and Mac operating systems.
- Administration experience with Google Workspace and Microsoft Azure/O365 platforms.
- Hands-on experience with MDM solutions and automation such as Kandji, Jamf, Intune.
- Familiarity with networking equipment (routers, switches, firewalls) and security protocols.
- Strong problem-solving and analytical skills.
- Excellent interpersonal skills and customer-first mindset.
Aisera offers:
- Opportunity to join a dynamic and fast-paced team.
- Chance to be part of a company revolutionizing the industry.
