Senior Operations Manager- University Parking Services

Job Description

Metropolis is seeking a Senior Operations Manager to support operations at assigned locations, ensuring team member performance, customer service, financials, maintenance, and safety meet company standards. The Senior Manager will conduct routine visits to locations, identify operational problems, and ensure accounts operate within budget. They will also hire, develop, train, and supervise a diverse team of employees.

• Resolving client requests and concerns efficiently.
• Conducting routine visits to assigned locations.
• Supporting team and clients during "off-duty hours".
• Ensuring accounts operate within budget.
• Hiring, developing, training, and supervising a diverse team.

Requirements:

• 5+ years of management experience.
• Bachelor's degree preferred.
• Proven ability to lead and motivate team members.
• Passionate about customer experience and client satisfaction.
• Prior experience creating and maintaining budgets.
• Ability to communicate with all levels of the organization.
• Experience using various computer applications/systems.

Metropolis offers:

• Healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Lucrative stock option plan
• Bonus plans