Client Services Specialist (Sports and Subscriptions)

Job Description

AXS is seeking a Client Services Specialist for its Sports and Subscriptions Division. This role is based in Los Angeles, California, and involves providing top-notch service and support to clients at box offices nationwide. The Client Services Specialist will act as a relationship manager and tech support, advising and assisting ticketing venue partners with all AXS products and services.Responsibilities include:

• Developing a deep understanding of each client/venue and its unique challenges.
• Developing expertise on all products/services and staying current with new releases.
• Responding to support and service requests from clients/venues.
• Facilitating the sharing of best practices and offering advice on event and promotion configuration.
• Tracking and reporting all client interactions to ensure consistent, high-quality service.
• Troubleshooting and resolving or escalating technical support issues.
• Assisting with event and promotion configuration for full-service clients.

Requirements:

• 2-4 years of live event ticketing and event programming experience.
• High School Diploma or its equivalency (BA/BS Degree Preferred).
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Proven ability to quickly master new end-user software applications.
• Demonstrated written and verbal communication skills.
• Ability to provide service in a fast-paced, high-pressure environment.
• Ability to successfully handle multiple priorities and complete tasks in a timely manner.

AXS offers:

• A highly visible and strategic role working with stakeholders across the business and high-profile sports and music clients.
• Opportunities for learning and leveling up through training and education reimbursement.
• Comprehensive benefits package including medical, dental, and vision insurance, paid holidays, vacation and sick time, company-paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.