Technical Account Manager

Job Description

Pendo is seeking a Technical Account Manager to provide proactive, strategic, and technical guidance to customers, ensuring they realize the full value of the Pendo platform. The Technical Account Manager will connect business goals to solutions within the platform, collaborating with enterprise, strategic, and at-risk customers as a strategic and technical expert.

Role Responsibilities:

• Own a book of business who have purchased TAM Service
• Learn all Pendo Products
• Be the technical expert for assigned accounts and customers on the Pendo Platform
• Create strong customer relationships at all levels
• Create strong internal relationships
• Consult on the Pendo product to deliver customer outcomes
• Impact ROI for assigned customers
• Showcase the value of Pendo
• Be an internal advocate

Qualifications:

• 2+ years of technology implementation, technical consulting or dedicated technical support
• 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
• Advanced CSS, HTML, python or similar web technologies experience, or recent Development experience (in work or personal life)

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience
• Sales Engineering experience a plus
• Technical writing experience a plus

Pendo offers:

• Opportunity to work with a diverse and exciting set of technologies and clients
• Opportunity to have a real impact on Pendo's future