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Agency Onboarding Manager

Agency Onboarding Manager to assist agency customers with Smartly platform.
Smartly
Hybrid
On-Site
United Kingdom
Undisclosed salary
Job Description
Smartly is seeking an Agency Onboarding Manager to join their EMEA Onboarding team. This role is crucial for assisting newly-signed agency customers with the onboarding process, ensuring a smooth transition to the Smartly platform. The Agency Onboarding Manager will build relationships with key agency contacts to unlock new opportunities. They will collaborate with Sales and Customer Success teams to deliver tailored onboarding plans.

The role involves:
  • Being a subject matter expert on Smartly's products and services.
  • Working with Sales and Customer Success teams to deliver solutions within the Smartly platform.
  • Taking ownership of the technical execution of the onboarding plan.
  • Setting up campaign drafts and reports for new customers.
  • Tailoring the onboarding journey for each agency group.
  • Collaborating with relevant teams to qualify each case.
  • Creating visually appealing presentations to communicate onboarding plans.

Smartly is looking for someone who has:
  • 5+ years of experience within digital performance media.
  • Experience within large agencies.
  • Good understanding of the digital marketing ecosystem.
  • Proficiency in creating visually appealing presentations.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and highly organized project management skills.
  • Problem-solving mindset.
  • Ability to thrive in a fast-paced and collaborative team environment.
  • Ability to onboard multiple agency customers at once.
  • Ability to work in the London office at least 3 days a week (hybrid).
  • Willingness to travel for customer onboarding & training sessions across EMEA as required.

Smartly offers:
  • A role in a multinational and diverse team of 750+ Smartlies from 60+ nationalities.
  • An inclusive environment where everyone feels respected and heard.
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Smartly

Smartly is an AI-powered advertising technology company transforming ad experiences for brands. Its platform integrates media, creative, and intelligence capabilities, managing significant ad spend across major platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Smartly delivers tangible business outcomes through its end-to-end technology and customer service. Operating globally with a diverse team, Smartly fosters an inclusive environment. Smartly is recognized as a Leader in Creative Advertising Technologies.

All Jobs at Smartly (51)