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Job Description
Gusto is seeking a Salesforce Business Systems Analyst to join their Unified Service Platform BSA team. The ideal candidate will have 5+ years of experience, be highly organized, and passionate about problem-solving. This role involves partnering with functional leadership teams to scale Gusto’s Salesforce instance and internal tools, ensuring business partner requirements are translated into technical requirements.
The Salesforce Business Systems Analyst will:
- Be a technology strategist, partnering with stakeholders.
- Ensure effective requirements elicitation, configuration, administration, development, and application support for our Salesforce and Service platform.
- Manage projects and partner closely with members of the cross-functional teams.
- Own the communication of platform changes, progress, and status updates to end users and stakeholders.
- Build and maintain effective Gustie experiences using Salesforce Service and Sales Clouds.
- Partner with Salesforce developers and platform engineers to assess the necessity of custom code solutions.
- Provide technical support by validating reported issues, managing severity levels, creating and prioritizing backlog bug stories.
Requirements:
- 7+ years of experience as a business analyst supporting CX and Revenue organizations.
- 5+ years of experience with strategic ownership of a Salesforce platform.
- Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud.
- Experience designing and supporting large-scale, technically complex solutions on Salesforce.
- Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst.
- Strong configuration knowledge with a desire to implement best practice solutions.
- Strong communication skills and experience collaborating across many different operating teams.
- Ability to collaborate closely with Salesforce developers to translate business requirements into effective technical solutions.
Gusto offers:
- A collaborative and inclusive workplace.
