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Senior Customer Success Manager

Senior Customer Success Manager role at Tenable in Melbourne, Australia.
Tenable, Inc.
Hybrid
On-Site
Australia
Undisclosed salary
Job Description
Tenable is seeking a Senior Customer Success Manager to act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. The Senior CSM will take ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role requires advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions.

Role involves:
  • Leading the onboarding process for high-value accounts.
  • Building and maintaining strategic relationships with senior stakeholders.
  • Owning and executing renewal and expansion strategies.
  • Proactively monitoring customer health metrics.
  • Leveraging advanced technical knowledge of Tenable’s product suite.
  • Advocating for customers internally.
  • Collaborating with cross-functional teams.
  • Mentoring Associate and Customer Success Managers.
  • Contributing to refining customer success frameworks.

Requirements:
  • BA/BS degree or equivalent work experience.
  • 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions.
  • Proven expertise in managing high-value SaaS or subscription-based accounts.
  • Strong relationship management skills.
  • Demonstrated success in meeting or exceeding renewal and expansion targets.
  • Deep understanding of Customer Success best practices.
  • Exceptional communication, problem-solving, and time-management skills.
  • Proficiency in tools such as Salesforce.com and Google Suite.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Experience mentoring or coaching team members.
  • Willingness to travel occasionally.

Role offers:
  • Opportunity to work with a leading Exposure Management company.
  • A culture of belonging, respect, and excellence.
  • Partnership with talented and passionate people.
  • Support and resources to do work that truly matters.
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Tenable, Inc.

Tenable, Inc. is a global Exposure Management company, providing cybersecurity solutions to 44,000 organizations worldwide. The company's solutions are utilized by a significant portion of the Fortune 500 and Global 2000, as well as large government agencies. Tenable enables organizations to understand and reduce their cyber risk through its comprehensive platform. The company fosters a culture of belonging, respect, and excellence, encouraging innovation and collaboration among its employees.

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