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Renewal Manager

Renewal Manager at Wrike, managing renewals, maximizing retention.
Wrike Careers Page
Remote
Costa Rica
Undisclosed salary
Job Description
Wrike is seeking a Renewal Manager to drive successful renewals and grow the existing customer base within the Enterprise and Commercial Segments. This role involves managing a renewals book of business, maximizing customer retention rates, and providing accurate forecasts. The Renewal Manager will collaborate with Customer Success, Sales, Finance, Legal, and Business systems to ensure timely renewals and a positive customer experience.

Responsibilities:
  • Manage assigned renewals book of business.
  • Maximize customer retention rates.
  • Provide accurate and updated forecast.
  • Serve as a subject matter expert on renewals processes and tools.
  • Collaborate with Account Managers and Customer Success Managers.
  • Prepare detailed order forms and quotes.
  • Maintain data quality of accounts and opportunities in Salesforce.
  • Create, update, or innovate new functional processes.

Requirements:
  • 2+ years of experience in Renewals, Customer Success, or Account Management.
  • SaaS company experience strongly preferred.
  • Fluency in English, and Spanish OR Portuguese is a big plus.
  • Comfortable working independently with high volumes of activities.
  • Excellent problem-solving skills.
  • Sound critical thinking skills and understanding of subscription-based renewals.
  • Process-oriented mindset.
  • Experience using Salesforce, CPQ, Docusign, Salesloft is a plus.
  • Strong written and verbal communication skills.

Wrike offers:
  • Paid Time Off programs
  • Medical, Dental, and Vision health insurance plans
  • Life insurance plan
  • Paid Parental Leave
  • Employee Assistance Program
Apply Manually

Wrike Careers Page

Wrike is a collaborative work management platform designed for teams and organizations aiming to enhance productivity and streamline workflows. The company's technology brings all work into a centralized location, reducing complexity and enabling individuals to focus on purposeful tasks. Wrike fosters a culture of innovation, customer focus, and commitment, emphasizing ownership and continuous development. Operating in a fast-paced Agile environment, Wrike values quality, efficiency, and speed, supporting teams across different geographic locations.

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