GTM Planning Manager

Job Description

Twilio is seeking a GTM Planning Manager to join the Strategic Operations pillar within Sales Operations. This individual will lead global planning processes, including territory design and policies, capacity planning, and quota setting, ensuring alignment across GTM efforts. They will lead cross-functional planning processes, analyze data, and provide insights to improve GTM effectiveness. The ideal candidate should possess excellent analytical and communication skills, with a high aptitude for leading through change.

Responsibilities:

• Lead key parts of the annual GTM planning process, collaborating with cross-functional teams.
• Define and optimize GTM segmentation, sales coverage models, and role design.
• Manage the territory-level quota setting process.
• Orchestrate the timeline for quota delivery and lead end-to-end execution.
• Design and implement GTM processes to improve efficiency and effectiveness.
• Maintain the sales capacity model in partnership with sales, HR, and Finance.
• Utilize data to support decision-making and prioritize areas for improvement.
• Build strong relationships and become a trusted advisor for sales leadership.

Requirements:

• 6+ years of experience in sales operations or revenue operations for a CPaaS organization.
• Completed 3 rounds of annual planning within a GTM organization.
• Deep experience with quota calculations and quota processing in a SaaS environment.
• Strong analytical skills with proficiency in data manipulation and reporting tools.
• Highly collaborative, with the ability to build strong partnerships.
• Strong project management and process mapping skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.

What Twilio Offers:

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.