Operations Manager

Job Description

Tide is seeking an Operations Manager to join their Member Engagement Marketing team. This role is pivotal in ensuring the seamless and scalable release, running, and growth of Tide’s app-based experiences across markets. The Operations Manager will report to the Senior Operations Manager and will be responsible for the smooth operation of global products including Rewards, Subscriptions and Billing, as well as CRM Marketing functions.What this role involves:

• Owning the go-to-market strategy for complex, high-impact product launches.
• Driving growth of Tide’s subscription products in collaboration with various stakeholders.
• Shaping product strategy through performance reporting and data-driven insights.
• Striving for operational excellence and continuous improvement of operational processes.
• Applying member-first principles to define and quantify member feedback.
• Identifying the root cause of issues and architecting solutions.

Requirements:

• 3+ years’ experience in the technology industry (product, ops, consulting, engineering, or start-ups).
• Logical thinking with a data-driven approach to decision-making.
• Proficiency in project management.
• Experience with business analytics tools such as Excel, Looker (or Tableau/Power BI), and SQL.
• Effective communication skills with stakeholders at all levels.
• Ability to thrive as a generalist in a rapidly changing environment.

What Tide offers:

• 25 days paid annual leave.
• 3 paid days off for volunteering or L&D activities.
• Extended maternity and paternity leave covered by the company.
• Personal L&D budget.
• Additional health & dental insurance.
• Mental wellbeing platform.
• Fully covered Multisports card.
• Food vouchers.
• Snacks, light food, drinks in the office.
• WFH equipment allowance.
• Flexible working from home.
• Sabbatical Leave.
• Share options.