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Job Description
Airtable is seeking a Director of Technical Account Management to lead and scale a high-impact team focused on delivering exceptional support to strategic customers through the Premium Support offering. This role blends technical depth with customer success leadership, requiring a solution-oriented mindset and experience in platform configuration and integration. The Director will ensure Airtable’s Premium Support remains a benchmark for excellence by combining solution architecture, strategic support, and relationship management.
Role Involves:
- Leading and scaling a team of Technical Account Managers and Base Optimization experts.
- Guiding customers through advanced implementation patterns, integrations, and complex configurations.
- Partnering with Sales and Customer Success to identify high-value accounts for Premium Support.
- Engaging directly with customers during critical projects and escalations.
- Driving program development by iterating on support offerings and technical enablement frameworks.
- Influencing product development through customer advocacy.
Requirements:
- 7+ years in technical support, customer success, or solution architecture roles.
- 3+ years leading enterprise-facing TAM or Premium Support teams.
- Experience in platform or integration-heavy SaaS companies.
- Solution-architect mindset with the ability to understand technical requirements.
- Strong communication skills for varied audiences.
Airtable offers:
- Opportunity to lead and scale a high-performing team.
- Chance to influence product development.
- Airtable is an equal opportunity employer.
