Publisher Success Manager - 12m FTC

Job Description

GumGum is seeking a Publisher Success Manager to join its Platform Operations team. This role is ideal for someone with 1-2 years of experience in digital media or ad tech, eager to learn and grow. The Publisher Success Manager will support senior team members in managing publisher partnerships and independently oversee a portfolio of accounts.

Responsibilities:

• Support the Partner Success Team in day-to-day operations related to publisher account management
• Take ownership of a portfolio of developing publisher accounts, ensuring consistent support and clear communication
• Collaborate with senior team members on onboarding, troubleshooting, and account optimization
• Manage incoming support tickets using internal ticketing tools and escalate technical issues when needed.
• Track and analyze data to identify trends, performance gaps, and areas for improvement
• Contribute to documentation efforts to enhance partner FAQs and internal workflows
• Monitor reporting tools and dashboards to spot inconsistencies or underperformance
• Develop a strong understanding of GumGum’s products, tools, and platform capabilities

Requirements:

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• Ideally 1–2 years of experience in digital media or ad tech (those will only internship experience will also be considered)
• Exposure to account management or client-facing roles, preferably within the advertising or tech industry
• Experience creating solutions on behalf of clients is a plus
• Able to manage within JIRA, Zendesk, Google products, and ticketing systems
• Strong analytical skills and proficiency in Excel (pivot tables, v-lookups, etc.)

What GumGum Offers:

• Opportunity to work with a global digital advertising platform
• Chance to develop strategic mindset and take ownership of accounts
• Collaborative and dynamic work environment