Customer Success Manager, Enterprise

Job Description

• Serving as the primary contact for enterprise brands & agencies.
• Meeting with customers to provide product expertise and strategic recommendations.
• Achieving revenue goals and meeting activity requirements.
• Overseeing the customer lifecycle from post-sale to renewal.
• Managing customer feedback and delivering insights to internal stakeholders.
• Negotiating contracts to ensure long-lasting relationships.
• Building a strong network of communications professionals.

• 5+ years in Customer Success or Account Management within a B2B SaaS environment.
• Expertise in overseeing the entire customer lifecycle.
• Consultative selling experience.
• Background in contract management and negotiation.
• Executive presence and strategic acumen in customer engagement.
• Precise and confident communication skills.
• Ability to leverage data for strategic decision making.
• Flexibility to adapt to changing priorities.
• Strong decision-making abilities.

• Remote work
• Home office stipend
• Phone and internet reimbursement
• Coworking membership
• Competitive geo-neutral pay in the U.S.
• Annual reviews
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development