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Job Description
Via, a company transforming transportation through technology, is seeking a Strategy & Operations Principal/General Manager. This role involves managing an intermodal transit service and gaining exposure to a fast-paced tech environment. The ideal candidate will build the plane while flying it, making it a challenging, people-facing role that spans entrepreneurship, business development, and operations management.
What This Role Involves:
- Managing the on-site daily operations of Via’s service on behalf of the partner.
- Prioritizing operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team.
- Managing and mentoring the on-site team of dispatchers and shift managers.
- Being the face of the operation; developing relationships with driver partners, customers, community leaders, and local organizations.
- Liaising closely with Via senior management and Via’s external partners.
- Developing clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
- Preparing reports and analyzing data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensuring compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
- Leading, coaching and developing an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Requirements:
- Experienced operations manager, with a minimum of 6 years of experience and hold a Bachelor's degree.
- Independent self-starter who thrives in fast-paced environments and feels comfortable with a very high level of responsibility.
- Savvy and tactful communicator who intuitively finds the right tone in every situation.
- Desire to foster a culture deeply committed to providing a world-class customer service experience.
- Detail-oriented executor who is obsessively action-oriented and thrives while operating autonomously.
- Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
- Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
- Proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with.
- Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility.
- Problem solver; you don’t accept the status quo and are always looking for creative solutions.
What Via Offers:
- A generous and comprehensive benefits package, including free medical plans and 401K matching.
