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Job Description
Runwise, a NYC-based prop-tech startup, is seeking a Collections Specialist to join their growing team. This is a hybrid position where the individual will manage collections for nearly 8,000 buildings throughout the Northeast. The Collections Specialist will collaborate with real estate organizations, balancing customer relationships with timely payments.
Responsibilities include:
- Monitoring customer aging and identifying accounts requiring attention
- Contacting customers to secure payment updates and resolve disputes
- Managing assigned accounts with consistent follow-ups
- Reporting weekly collection updates to management
- Communicating effectively with internal teams and customers
- Prioritizing accounts to meet monthly collection goals
- Investigating billing errors and processing customer payments
- Managing customer payment requirements through 3rd party vendor portals
The ideal candidate has:
- 2+ years of collections experience
- Advanced knowledge of billing procedures and collection techniques
- Direct and articulate communication style
- Excellent problem-solving and organizational skills
- Proficiency in Microsoft Excel
- Persistent self-starter mentality
- Ability to work well in a fast-paced environment
Runwise offers:
- Medical, dental, and vision insurance
- HSA & FSA options
- Paid Parental Leave
- Access to Talkspace & Health Advocate
- Flexible PTO
- Commuter Benefits
- 401K
- Company paid life insurance
- Voluntary supplemental life insurance
- Free in-office lunch on Wednesdays
- Hybrid work environment
- Summer Fridays
- Monthly L&D Series
- Employee Resource Groups
