Solutions Architect

Job Description

LivePerson is seeking a Solutions Architect to join their team. The Solutions Architect will play a key role within the Field organization and with Enterprise Accounts. This role bridges the LivePerson Product team, Field organization, and Customers, acting as a trusted advisor to key customers. They will work towards generating and executing strategic account plans.Role involves:

• Leading the technical definition, development, and execution of custom LivePerson integrations, mobile apps, and desktop applications.
• Developing solution proposals and design documents for work items.
• Documenting work that can be productized and added to LivePerson offerings.
• Leading technical requirements for clients and owning the generation and development of ideas through the product and R&D lifecycle.
• Developing and maintaining relationships with Tier 1 clients.
• Assisting the Sales team by producing mock-ups and product enhancements.
• Assisting LivePerson partners by technically enabling them to develop and deploy LivePerson solutions.
• Capturing and sharing customer feedback on product enhancements and service offerings.
• Championing client causes by leading discussions around innovative product ideas.

Requirements:

• 5+ years’ experience in IT system architecture, design, development, and deployment.
• Proven experience leading, architecting, designing, and implementing large-scale integration projects.
• Demonstrated knowledge of enterprise architecture concepts.
• Strong business acumen to articulate technical concepts to an executive audience.
• Conversant with web development technologies such as SDK development, JavaScript, CSS, .Net, Java, node js.
• Comfortable with Mobile & Social development: iOS, Android Mobile Application Framework, Facebook, Twitter APIs
• Experience with collaborating with clients software developers.
• Ability to lead the integration of Liveperson’s web technologies with external systems via APIs.
• Strong verbal and written communication skills.
• Significant experience working as part of a team environment.
• Flexibility to work within a fast-paced environment.
• Willingness to travel to regional client sites.

Role offers:

• Comprehensive health benefits (medical, dental, vision).
• Public holidays and discretionary PTO package.
• 401K and Employee Stock Purchase Plan (ESPP).
• Basic life and AD&D insurance, long-term and short-term disability.
• Parental leave, maternity support, and fertility services.
• Access to internal professional development resources.
• 24/7 access to professional counselors, voluntary insurance coverage, and exclusive perks and discounts.